Frequently asked questions

Here you will find answers to the most frequently asked questions about Kosmētikos Agora, our skincare and your orders. For any other question, write to us.

The brand

Who formulates your products?

We are two pharmacists. We research beauty recipes from history and design a theoretical formula with the active ingredients and concentrations we want. Our partner laboratory, Ocealys, then adapts it for manufacturing. Our formulas are developed in the Bretagne region and manufactured in the Pays de la Loire region (France).

What does Kosmētikos Agora mean?

“The cosmetics marketplace” in Greek: kosmētikos (the art of adornment) and agora (the gathering place).

Do historical recipes really work?

Yes, but not all of their ingredients. They often mix effective ingredients with others that were kept because they could not be separated, or added out of belief, tradition or religion. Our job is to tell them apart and keep only what science has proven to be effective.

Why are you inspired by women like Erzsébet Báthory or Cleopatra?

Both were powerful women and victims of rumours: the “femme fatale” and the “vampire”. Historians agree that these stories have little to do with reality: most likely, they were victims of their rivals’ political strategies. We want to give them back their rightful place as women who changed history.

Our commitments

Are your products cruelty-free?

Yes. In the European Union, testing cosmetics on animals is banned: finished products since 2004, ingredients since 2009, and the sale of tested products since 2013. We go further: we favour plant-based or synthetic ingredients and, when an animal-derived ingredient is essential for efficacy or safety, we require cruelty-free certification, including for ingredients imported from outside the EU.

Are your products vegan?

The Vital Elixir Serum is vegan. The Moisturizing Milky Toner is not: its milk peptides are essential to its soothing efficacy.

Are your products natural?

The Moisturizing Milky Toner is 99% of natural origin and winner of the EBNA Excellence Award 2026. The Vital Elixir Serum is 84% of natural origin: its 15% urea is synthetic, currently the cleanest, most effective and safest way to obtain this ingredient.

Is your packaging recyclable?

Yes. Follow the sorting instructions on the label. We are members of CITEO, the French national organisation for the collection and recycling of packaging.

Our skincare

Why is one product suitable for sensitive skin and the other not?

The serum is a treatment: its high urea concentration and fast absorption can cause tingling, which sensitive skin could mistake for a reaction. The toner absorbs more slowly and its lipids seal the skin, so it is better suited to the daily care of sensitive skin. We define efficacy first, then position each product according to its tolerance.

Are they suitable for men, women and all skin types?

Yes. Skin differences between genders or origins do not justify separate ranges, except for specific concerns such as beards or pigmentation disorders.

What is the difference between a clinical test and a self-assessment?

There are three levels of proof in cosmetics: relying on a well-known ingredient (the weakest); self-assessment, where users rate statements (for example, 88% noticed more radiant skin); and instrumental clinical testing, where devices or experts measure the skin before and after treatment. It is the most demanding, and we submit the main claim of each product to it. Its results (−13% wrinkles, +20% hydration) are more modest, but they are the most reliable.

Are they suitable for oily or acne-prone skin?

Yes, they contain no comedogenic ingredients. If you have doubts or recurring acne, choose the serum, which contains no fatty ingredients.

From what age can they be used?

From 16 years old.

Can I wear makeup afterwards?

Yes, both products work as a makeup primer.

Can I use them if I have rosacea or dermatitis?

Yes. If in doubt, write to us and we will look at your case.

Can I use them during pregnancy?

The serum contains no retinoids, salicylic acid, hydroquinone or essential oils. The toner contains bergamot essential oil at a very low concentration in its fragrance. We have not carried out a specific assessment for pregnancy, so we recommend you ask your doctor or pharmacist.

Orders and delivery

Where can I find your products?

In pharmacies, beauty salons and concept stores, and soon in museums. Follow us on social media so you don’t miss any news.

Do you offer samples?

Our samples are limited. Write to us if you would like to try a product before buying it.

How long does delivery take?

2 to 4 working days in France and 3 to 7 working days in other countries. Delivery is free from €118 (for example, two Discovery Packs).

Can I return a product?

Yes, if it has not been opened, within 14 days of receipt. We refund you within 14 days of receiving the product in good condition.

  • MIGUEL RODRIGUEZ AMARO

    Pharmacist graduated from the Complutense University of Madrid.

    I completed my studies with a Master's degree in cosmetics from Paris-Sud University. My experience is based on eight years spent within international groups such as Natura & Co and L'Oréal, as well as solid experience in pharmacy over the counter.

    At the crossroads of pharmacy and beauty, I have developed an expert and human approach to skincare. Convinced that well-being and self-esteem go hand in hand, I consider cosmetics a powerful ally in revealing what is most authentic in each of us.

    I invite you to explore a world where science, history, and innovation come together to better care for you. Every day is an opportunity to flourish and shine.

    View my LinkedIn profile 
  • ERIKA YAYA POVEDA

    Pharmacist graduated from the Colombia National University.

    I completed my education with a master's degree in cosmetics from Paris-Sud University. With ten years of experience working with manufacturers and raw materials companies, I have also had the pleasure of sharing my knowledge of cosmetology and biology with undergraduate students.

    Passionate about cosmetic science and dermatology, I consider this discipline not just a job, but a true calling. Good products don't just act on the surface: they boost self-confidence, reveal our inner beauty, and contribute to our overall well-being.

    Believing in the power of quality cosmetics is making an informed choice: that of taking care of oneself with high standards, accuracy and kindness.

    View my LinkedIn profile 
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FAQ

Orders & Payment


  1. How to place an order on Kosmetikos Agora? To place an order, simply select the desired products, add them to your cart, and then follow the instructions for secure payment.
  2. How can I check if my order has been validated? Once payment is processed, your order will be registered. If you haven't received any information from us within one week, please contact us via our social media channels or our contact form.
  3. What payment methods do you accept? We accept bank cards, PayPal, Apple Pay.

  4. Can I modify or cancel my order after it has been placed? Yes, this is possible in exceptional circumstances and only if done within two hours of placing the order. Please contact us promptly via our contact form so we can process the change.

Delivery


  1. What are the delivery times? In mainland France , delivery times vary from 2 to 5 business days after order confirmation. For deliveries within the European Union , please allow 4 to 7 business days after confirmation. Shipments outside the European Union may be possible under specific circumstances, with an estimated delivery time of 10 to 15 business days after order confirmation. If your situation requires international delivery, please contact us using our contact form.

  2. Do you offer international shipping? We offer delivery to all countries within the European Union and can also consider international shipments under certain conditions. Please note that shipping costs and customs duties will be the responsibility of the customer.
  3. How can I track my order? A tracking link will be sent by email as soon as your order is shipped.

Returns & Refunds

  1. Can I return a product? Yes, you have the option to return a product within seven days of receiving it, provided that it has not been used and is in its original packaging.
  2. How do I request a refund? Please contact us and provide your order number. If accepted, the refund will be processed within fourteen days of receiving the returned item.

Beauty Products & Tips


  1. Are your products natural or organic? A significant portion of our catalog consists of natural products. You can view the percentage of naturally derived ingredients in each of our formulations. While we favor natural solutions, we don't limit ourselves exclusively to natural or organic ingredients. Our priority remains efficacy and safety; sometimes the best solutions come from synthetic chemistry. Detailed information is available on each product page.
  2. Are your products tested on animals? No. Our products are formulated and manufactured in France, and it has been illegal to test cosmetic products on animals in the European Union since 2013.

  3. How do I choose the right skincare for my skin? We invite you to check out our Instagram account for tips on choosing cosmetic products suited to your skin type. For any specific questions, please feel free to contact us using our contact form.
  4. Can I use your products if I have sensitive skin? Yes, but not all of them. Each product is formulated and designed for a specific skin type. This is indicated in our "Formula" section as well as in our "Testing" section whether the product has been evaluated on sensitive skin or not. In any case, if you have atopic-prone skin, we advise you to check the ingredients or seek expert advice.

Offers & Programs


  1. Do you offer discounts or promotional codes? Generally, we don't offer such discounts, as our prices are carefully calculated to reflect the transparency of our costs. Except on special occasions, we don't offer discounts or promotional codes.
  2. Is there a loyalty program? Currently, we do not have a loyalty program in place, but we plan to develop one in the future.
  3. Can I give a Kosmetikos Agora gift card? We don't offer gift cards as a standard option; however, we encourage you to contact us via our form; we will be able to create a card tailored to your specific needs.