GDPR

When you submit a Data Subject Access Request (DSAR) through our Compliance page, our compliance provider, Consentmo, processes your IP address and email solely to fulfill your request. For more details, see Consentmo's Data Processing Policy .

Data Rectification

If your account data is inaccurate, update or correct it using the link below.

Data Portability

You can use the links below to download all the data we store and use for a better experience in our store.

Access to Personal Data

You can use the link below to request a report which will contain all personal information that we store for you. We will respond within 30 days.

Right to be Forgotten

Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.

Right to Restrict Processing

You can request to limit or temporarily stop the processing of your personal data under certain circumstances. Please contact us at contactmail@kosmetikosagora.com for assistance.

Right to Object

You have the right to object to certain types of data processing, including direct marketing or processing based on legitimate interests. Contact us to submit your objection at contactmail@kosmetikosagora.com.

Contact Information

For questions regarding your personal data or privacy rights, contact our Data Protection Officer (DPO) at:

Email: contactmail@kosmetikosagora.com

Address: 60 Rue François 1er, 75008 Paris, France

Right to Lodge a Complaint

If you believe we have not addressed your concerns, you have the right to lodge a complaint with your national data protection authority.

Our Founders

  • MIGUEL RODRIGUEZ AMARO

    Pharmacist graduated from the Complutense University of Madrid.

    I completed my studies with a Master's degree in cosmetics from Paris-Sud University. My experience is based on eight years spent within international groups such as Natura & Co and L'Oréal, as well as solid experience in pharmacy over the counter.

    At the crossroads of pharmacy and beauty, I have developed an expert and human approach to skincare. Convinced that well-being and self-esteem go hand in hand, I consider cosmetics a powerful ally in revealing what is most authentic in each of us.

    I invite you to explore a world where science, history, and innovation come together to better care for you. Every day is an opportunity to flourish and shine.

    View my LinkedIn profile 

  • ERIKA YAYA POVEDA

    Pharmacist graduated from the Colombia National University.

    I completed my education with a master's degree in cosmetics from Paris-Sud University. With ten years of experience working with manufacturers and raw materials companies, I have also had the pleasure of sharing my knowledge of cosmetology and biology with undergraduate students.

    Passionate about cosmetic science and dermatology, I consider this discipline not just a job, but a true calling. Good products don't just act on the surface: they boost self-confidence, reveal our inner beauty, and contribute to our overall well-being.

    Believing in the power of quality cosmetics is making an informed choice: that of taking care of oneself with high standards, accuracy and kindness.

    View my LinkedIn profile 
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FAQ

Orders & Payment

  1. How to place an order on Kosmetikos Agora? To place an order, simply select the desired products, add them to your cart, and then follow the instructions for secure payment.
  2. How can I check if my order has been validated? Once payment is processed, your order will be registered. If you haven't received any information from us within one week, please contact us via our social media channels or our contact form.
  3. What payment methods do you accept? We accept bank cards, PayPal, Apple Pay.
  4. Can I modify or cancel my order after it has been placed? Yes, this is possible in exceptional circumstances and only if done within two hours of placing the order. Please contact us promptly via our contact form so we can process the change.

Delivery

  1. What are the delivery times? In mainland France , delivery times vary from 2 to 5 business days after order confirmation. For deliveries within the European Union , please allow 5 to 10 business days after confirmation. Shipments outside the European Union may be possible under specific circumstances, with an estimated delivery time of 10 to 15 business days after order confirmation. If your situation requires international delivery, please contact us using our contact form.
  2. Do you offer international shipping? We offer delivery to all countries within the European Union and can also consider international shipments under certain conditions. Please note that shipping costs and customs duties will be the responsibility of the customer.
  3. How can I track my order? A tracking link will be sent by email as soon as your order is shipped.

Returns & Refunds

  1. Can I return a product? Yes, you have the option to return a product within seven days of receiving it, provided that it has not been used and is in its original packaging.
  2. How do I request a refund? Please contact us and provide your order number. If accepted, the refund will be processed within fourteen days of receiving the returned item.

Beauty Products & Tips

  1. Are your products natural or organic? A significant portion of our catalog consists of natural products. You can view the percentage of naturally derived ingredients in each of our formulations. While we favor natural solutions, we don't limit ourselves exclusively to natural or organic ingredients. Our priority remains efficacy and safety; sometimes the best solutions come from synthetic chemistry. Detailed information is available on each product page.
  2. Are your products tested on animals? No. Our products are formulated and manufactured in France, and it has been illegal to test cosmetic products on animals in the European Union since 2013.
  3. How do I choose the right skincare for my skin? We invite you to check out our Instagram account for tips on choosing cosmetic products suited to your skin type. For any specific questions, please feel free to contact us using our contact form.
  4. Can I use your products if I have sensitive skin? Yes, but not all of them. Each product is formulated and designed for a specific skin type. This is indicated in our "Formula" section as well as in our "Testing" section whether the product has been evaluated on sensitive skin or not. In any case, if you have atopic-prone skin, we advise you to check the ingredients or seek expert advice.

Offers & Programs

  1. Do you offer discounts or promotional codes? Generally, we don't offer such discounts, as our prices are carefully calculated to reflect the transparency of our costs. Except on special occasions, we don't offer discounts or promotional codes.
  2. Is there a loyalty program? Currently, we do not have a loyalty program in place, but we plan to develop one in the future.
  3. Can I give a Kosmetikos Agora gift card? We don't offer gift cards as a standard option; however, we encourage you to contact us via our form; we will be able to create a card tailored to your specific needs.